| Commitment to Quality | |
| |
|
|
|
Telesource has always prided itself on the outstanding quality products and service we provide to our customers. This commitment to quality is now underscored by the fact that we are both TL9000 and ISO 9001:2000 certified. The TL9000 quality standard is specific to the telecommunications industry and further ensures customers will receive the very best in quality products and services. ISO
9001:2000 and TL 9000 certificate number C2006-02332. About the quality standards: ISO 9001:2000 is a series of quality management systems standards created by the International Organization for Standardization (ISO), a federation of 132 national standards bodies. ISO 9001:2000 addresses an organization’s quality management system requirements, in order to demonstrate its capability to meet customer requirements. By ordering equipment from a company that is ISO 9001 certified, a customer can be assured of excellent quality in a consistent manner. TL 9000 is the
telecommunications industry derivative of ISO 9000. It was developed by
the QuEST (Quality Excellence for Suppliers of Telecommunications) Forum
standards body. This standard harmonizes telecommunications quality management
system (QMS) requirements for the design, development, production, delivery,
installation and maintenance of hardware, software products, and services.
TL9000 is an industry-specific standard designed to promote the use of
best practices in telecommunications, and Telesource is among the few
in its arena to receive certification. Part of maintaining TL9000 certification
is continuously gathering customer feedback for quality improvements.
Our facet of our feedback gathering plan is our periodic web-based customer
surveys.
|
_____
_____
