TL9000 and ISO 9001 Certified

TL9000 Certified

Telesource is TL 9000 and ISO 9001:2008 Certified

What is the TL 9000 certification?

TL 9000 is a quality management system (QMS) designed for the telecommunications industry. It builds on ISO 9001 and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum in response to the call and need for telecom-specific requirements and measurements in the global communications industry.

ISO Certified 9001:2008TL 9000 is a two-part quality management system; ISO 9001 provides the base and TL 9000 provides over 90 supplementary requirements specific to telecommunications. TL 9000 requirements define a set of processes, procedures, and tools that a telecommunication company implements to ensure that customer satisfaction and quality requirements are met or exceeded, thus, providing a platform for continual improvement of company products and services.

What does our TL 9000 certification mean for our customers?

Being ISO 9001 and TL 9000 certified means we never stray from our motto.

Telesource is committed to making each experience with us one that assures the customer that they have made the correct choice for their equipment support needs. We accomplish this through our dedication to the continual improvement and evolution of our Quality Management System, and the achievement of customer focused objectives.”

It means all Telesource remanufactured products are 100% visually and functionally tested before release to the customer.

It means we have established and documented our quality management system to provide a systematic approach and framework toward our primary goal; which is meeting our customer’s requirements. Our QMS is our most valuable tool for continually improving our processes in our quest for increasing levels of customer satisfaction, while adjusting to changes in the market and our customer’s needs.

It means we assume all responsibility for outsourced products or services provided to our customers and that we impose our high standards for quality on our suppliers and supply-chain partners.

It means all Telesource regional facilities employ industry best practices for testing, repair and refurbishment operations. This includes testing the product under actual operating conditions using our bank of over 100 test systems.

Bottom line, our TL 9000 and ISO 9001:2008 certification demonstrates our desire to supply quality goods and services that exceed our customer’s expectation.

Let us exceed your expectations. Call us at 1.800.525.4300.